Banca de DEFESA: LUIS HENRIQUE GONÇALVES COSTA

Uma banca de DEFESA de DOUTORADO foi cadastrada pelo programa.
STUDENT : LUIS HENRIQUE GONÇALVES COSTA
DATE: 01/08/2022
TIME: 09:30
LOCAL: Programa de Pós-Graduação em Engenharia Civil
TITLE:

Assessment of Airport Performance: A Multi-Criteria and Multi-User Approach

 

 

KEY WORDS:

Service Quality. Conceptual Model. Airport

PAGES: 405
BIG AREA: Engenharias
AREA: Engenharia Civil
SUMMARY:

The performance assessment of airport terminals is an essential tool within the management and decision-making process by governments and airport operators. The literature presents airport performance evaluation models, in most cases focused on operational efficiency, and when it comes to service quality, are focused on a specific terminal model, working with a type of user, whether passengers or airlines. Analyzing the quality of service offered to multi-users with different interests within the dynamics of airport activities through a method presents itself as a complex task. The general objective of this thesis is to present a model for evaluating the quality of airport service, through a multicriteria approach, using the multiuser view, configurable to the airport infrastructure operation model. The literature review addresses the evolution of airport terminal performance assessment models, identifying users, methods used and indicators, in addition to seeking to understand the functioning of the air transport system and substantiating the elaboration of a conceptual model for assessing the quality of airport service. The research method encompasses the identification and qualitative analysis of indicators related to the quality of the airport service, application of the Delphi web technique aiming at building a consensus of the answers, elaboration of proposals for conceptual models from the perspectives of multiusers, which can be applied to various terminal configurations, application of the MACBETH multi-criteria approach to verify the consistency of the results, weighting and analysis of the contribution and feasibility of the criteria-indicators. The validation of the proposal was carried out with application in the airports of Recife-PE, Natal- RN and Mossoró-RN, for presenting configuration for large, medium and small airports. The results present an airport evaluation model, configurable to the size of operation, which can be customized for one or more users, presenting a matrix with relative weights, contribution and feasibility of the criteria-indicators, and a global evaluation index of the airport.

BANKING MEMBERS:
Externa à Instituição - GIOVANNA MICELI RONZANI BORILLE - ITA
Externo à Instituição - MARIO ORESTES AGUIRRE GONZALEZ - UFRN
Interno - 1767927 - LEONARDO HERSZON MEIRA
Presidente - 2767145 - MAURICIO OLIVEIRA DE ANDRADE
Interna - 1054052 - VIVIANE ADRIANO FALCAO