Quality of Service Index for Intermodal Urban Passenger Transport Systems (QSI)
Index. Passenger Transport. Intermodality. Service quality. Mobility
This research has as main objective to propose an index that allows to evaluate the quality of the service in intermodal systems of passenger transport in urban environment. Currently, the assessment standards formulated are based on specific transport modals and do not incorporate all the attributes necessary to complement an intermodal journey. The continuous analysis of the proposed index enables the selection of priorities and the consequent planning, implementation and evaluation of public policies that promote a more diversified passenger transport matrix, in which active modes, as well as collective forms of locomotion, are protagonists in the displacement of the population. Principal component analysis (PCA) was the method used to evaluate, weigh and aggregate the indicators constituting the standard presented. The attributes related to safety, availability and accessibility are pointed out by the researched public as the most relevant dimensions to evaluate the quality of the service provided. The application of the index in the region surrounding the Drowned Integration Terminal, in the city of Recife, Pernambuco, Brazil, reveals the difficulties faced by cyclists, pedestrians and people with reduced mobility to complement an intermodal journey in the area under analysis, which can result in longer and less comfortable journeys, which stimulate the reduction in the number of users of the public passenger transport system.