HE INFORMATION BEHAVIOR OF WOMEN VICTIMS OF DOMESTIC VIOLENCE - Analysis of social barriers to access to information, from Chatman's perspective
Information behavior. Access to information. Domestic violence. Feminist movement. Social norms
This study aimed to examine the characteristics of information behavior of women victims of domestic violence with respect to the social barriers to accessing information. The specific objectives are - a) To describe the circumstances that encouraged victims of domestic violence to seek information; b) Identify the type of guidance they were looking for and which characterized the information they needed; c) To analyse the information behavior of women as they accessed information in the fight against violence. From the point of view of the methodological approach, the reflections of this research mention the work developed in the area of Information Science (CI) by Chatman (1996, 1999, 2000), specifically in his analysis of social barriers to access to information. Data were collected through three specific procedures: document analysis, semi-structured interviews with professionals from the Centro das Mulheres do Cabo (CMC), and, finally, semi-structured interviews with four women victims of domestic violence who sought care through the CMC. The exploration of the results was carried out based on content analysis and, therefore, the messages were grouped into three molar categories, plus a regrouping of seven molecular categories. The first conclusion of this study is that domestic violence is the most dangerous and cruel face of all the coercion and constraints to which women are subjected. The study contributes to highlight the social issues that cross information flows. The social norms that shape the information behavior of the women interviewed are explained in the acceptance and naturalization of this violence, keeping their information needs confidential, as a self-protection resource, and it is reasonable to assume that these women lived in an impoverished informational life reality. Furthermore, the study potentiated new points of view on the importance and social magnitude of the feminist movement, specifically the CMC, an non-governmental organization (NGO) that works on several fronts in the fight against domestic violence and femicide.