Banca de DEFESA: ANA ROSA DA SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : ANA ROSA DA SILVA
DATE: 30/05/2022
TIME: 10:00
LOCAL: Sala do Conselho Departamental - CAC/UFPE
TITLE:

THE USER'S EXPERIENCE IN ACCESS TO INFORMATION: a portrait of the UFPE Central Library

KEY WORDS:

User Experience. Information Need. Access to Information. University Libraries. Information Products and Services.

PAGES: 145
BIG AREA: Ciências Sociais Aplicadas
AREA: Ciência da Informação
SUMMARY:

The aim of this study was to analyze the user experience recommendations that can be identified in the digital information environments of the Central Library of the Federal University of Pernambuco (UFPE). The quadripolar method was used. The epistemological pole positioned the research in the post-custodial and technological paradigm, and defined the research problem and objectives. The theoretical pole addressed the need for information in the context of cyberculture; the university library and its digital information services; and the user experience and its influence in digital environments. In the technical pole, the research is characterized as descriptive, applied and quali-quantitative. It makes use of multiple case studies in the digital environments of the UFPE Central Library.
The heuristics methods of Nielsen and Molich (1990) and the application of the User Experience Questionnaire of Laugwitz, Held and Schrepp (2008) were also used. The morphological pole presents the results achieved, which identified failures in the pragmatic and hedonic issues of the digital environments analysed, such as usability and accessibility, besides the absence of informational resources considered relevant by users, which resulted in bad experiences in the interactions of these users with the environments evaluated. It is concluded that the informational digital environments of the Central Library of UFPE present flaws that hinder the access and the navigability of users, needing to be worked to provide improved experiences, bringing satisfaction and, perhaps, an increase of use and productivity in the use

BANKING MEMBERS:
Externo à Instituição - HENRY PÔNCIO CRUZ DE OLIVEIRA - UFPB
Interno - 1673028 - MURILO ARTUR ARAUJO DA SILVEIRA
Presidente - 2226674 - SANDRA DE ALBUQUERQUE SIEBRA