Banca de QUALIFICAÇÃO: JÚLIA CARLA DE QUEIROZ

Uma banca de QUALIFICAÇÃO de DOUTORADO foi cadastrada pelo programa.
STUDENT : JÚLIA CARLA DE QUEIROZ
DATE: 10/07/2023
LOCAL: VIA VIDEOCONFERÊNCIA
TITLE:

Investigation of the behavior of Brazilian consumers in the face of consumer accidents: a proposal for [re]modeling the Inmetro Consumer Accident Monitoring System - Sinmac with the support of Design Science Research - DSR.

KEY WORDS:

Consumer accidents. Accident records. Database. Accident surveillance system. Monitoring systems. Sinmac. Design Science Research.

PAGES: 201
BIG AREA: Ciências Sociais Aplicadas
AREA: Desenho Industrial
SUMMARY:

In a globalized market, where competition is the driving force, an ever-increasing and more varied number of products and services are on offer, with a great perspective on them with regard to the safety of their users. In Brazil, for example, there are technical standardization bodies such as the Associação Brasileira de Normas Técnicas - ABNT and technical regulatory bodies such as the National Institute of Metrology, Quality and Technology - Inmetro, which establish standards and regulations for most products and services, as a way to reduce risks to the health and safety of consumers. A source that contributes significantly to the performance of the aforementioned bodies are the reports of consumer accidents, which, according to Inmetro, is an event that causes damage (material, psychological or physical) resulting from a failure/defect in the product or service that does not meets the level of safety expected of it when used in accordance with the supplier's instructions for use. There is an official Brazilian tool that provides data on consumer accidents called Sinmac - Inmetro System for Monitoring Consumer Accidents. In the United States, the tool is called NEISS - National Electronic Injury Surveillance System. According to NEISS data, in 2020, millions of people were treated in USA emergency departments for injuries resulting from accidents with consumer products. When compared with records of consumption accidents in Brazil, coming from Sinmac, for the same year, there are only 125 (81%) reports considered valid; which points to a discrepancy in records between the two countries. It is noticed that the number of reports in Sinmac is reduced in relation to the existing potential, hence some questions arise: are there flaws in the process of disseminating information about consumer accidents with products and services in Brazil? Are there effective mechanisms that make it easier for Brazilian consumers to report a consumption accident that they have suffered or will suffer? What motivations would lead Brazilian consumers to report a consumption accident to the competent authorities? Given the facts presented and the understanding that accidents can be avoided, Sinmac will be the object of study of this thesis, whose main objective will be to propose the [re]modeling of the Inmetro System for Monitoring Consumer Accidents with the support of Design Science Research - DSR to improve engagement between society and monitoring systems regarding reports of consumer accidents.

COMMITTEE MEMBERS:
Externo à Instituição - VALNEI SMARÇARO DA CUNHA
Interno - 1055817 - JOAO MARCELO XAVIER NATARIO TEIXEIRA
Externo ao Programa - 1138533 - LUCAS JOSE GARCIA - nullExterna à Instituição - MARINA DE LIMA NEVES BARROS - UNICAP
Interno - 1351969 - NEY DE BRITO DANTAS