| Referências: |
Básica
SHIMIZU, TAMIO. Decisão nas organizações. 3. ed. rev. e ampl. São Paulo Atlas,
2010.
ALMEIDA, ADIEL TEIXEIRA DE. Processo de decisão nas organizações Construindo
Modelos de Decisão Multicritério. São Paulo Atlas, 2013.
GOMES, LUIZ FLAVIO AUTRAN MONTEIRO; ARAYA, MARCELA CECILIA GONZÁLEZ;
CARIGNANO, CLAUDIA. Tomada de Decisões em Cenários Complexos. introdução
aos métodos discretos .... São Paulo Thomson, 2004. BAZERMAN, MAX H.;
MOORE, DAN. Processo decisório. 7a ed. Rio de Janeiro Campus, 2010.
WHITTINGTON, R. Strategy as practice. Long Range Planning, v. 29, n. 5, 731-735,
1996 b) WHITTINGTON, R. Completing the practice turn in strategy research.
Organization Studies, 27, n. 5, p. 613-634, 2006.
IRELAND, R; HOSKISSON, R.; HITT, M. O ambiente externo: oportunidades,
ameaças, competição e análise dos concorrentes. In: _____ Administração
estratégica. 3. ed. São Paulo: Cengage Learning, 2017. Cap. 2, p. 31-62. b)
IRELAND, R; HOSKISSON, R.; HITT, M. O ambiente interno: recursos,
capacitações, competências e vantagens competitivas. In: _____ Administração
2 2 estratégica. 3. ed. São Paulo: Cengage Learning, 2017. Cap. 3, p. 63-86.
BURGELMAN, R.; FLOYD, S.; LAAMANEN, T.; MANTERE, S.; VAARA, E.;
WHITTINGTON, R. Strategy processes and practices: dialogues and intersections.
Strategic Management Journal, v. 39, p. 531-558, 2018.
JARZABKOWSKI, P.; KAPLAN, S. Strategy tools-in-use: a framework for
understanding “technologies of rationality” in practice. Strategic Management
Journal, v. 36, p. 537-558, 2015. b) KAPLAN, S.; ORLIKOWSKI, W. Temporal work
in strategy making. Organization Science, v. 24, n. 4, p. 965-995, 2013.
LANGLEY, A.; TSOUKAS, H. Introducing “perspectives on process organization
studies”. In: HERNES, T.; MAITLIS, S. (Ed.). Process, sensemaking, and organizing.
Oxford: Oxford University Press, 2010. p. 1-26. b) LANGLEY, A.; SMALLMAN, C.;
TSOUKAS, H.; VAN DE VEN, A. Process studies of change in organization and
management: unveiling temporality, activity, and flow. Academy of
Management Journal, v. 56, n. 1, p. 1-13, 2013.
TSOUKAS, H.; CHIA, R. On organizational becoming: rethinking organizational
change. Organization Science, v. 13, n. 5, p. 567-582, 2002. b) REINECKE, J.;
ANSARI, S. Time, temporality, and process studies. In: LANGLEY, A.; TSOUKAS, H.
(Ed.). The Sage handbook of process organization studies. London: Sage, 2017. p.
402-416.
REINECKE, J.; ANSARI, S. When time collide: temporal brokerage at the
intersection of markets and developments. Academy of Management Journal, v.
58, n. 2, p. 618-648, 2015.
Complementar
Kanishka Karunasena, Hepu Deng, Mohini Singh, (2011) "Measuring the public
value of e‐government: a case study from Sri Lanka", Transforming Government:
People, Process and Policy, Vol. 5 Issue: 1, pp.81-
99, https://doi.org/10.1108/17506161111114671
GUÉRARD, S. Rethinking the concept of performance in strategy research:
towards a performativity perspective. Management, v. 16, n. 5, p. 566-578,
2013.
Joás Tomaz de Aquino, Juliana Valença de Souza, Vanessa de Cássia Lima da
Silva, Taciana de Barros Jerônimo, Fagner José Coutinho De Melo, (2018)
"Factors that influence the quality of services provided by the bus rapid transit
system: A look for user’s perception", Benchmarking: An International Journal,
Vol. 25 Issue: 9, pp.4035-4057, https://doi.org/10.1108/BIJ-12-2017-0344
Taciana de Barros Jerônimo, Denise Medeiros, (2014) "Measuring quality service:
The use of a SERVPERF scale as an input for ELECTRE TRI multicriteria
model", International Journal of Quality & Reliability Management, Vol. 31 Issue:
6, pp.652-664, https://doi.org/10.1108/IJQRM-06-2012-0095
Fotis Kitsios, Stavros Stefanakakis, Maria Kamariotou, Lambros Dermentzoglou.
E-service Evaluation: User satisfaction measurement and implications in health
sector. Computer Standards & Interfaces, Volume 63, 2019, Pages 16-26,
https://doi.org/10.1016/j.csi.2018.11.002.
Nan Zhao, Fei Ying, (2018) "Method selection: a conceptual framework for public
sector PPP selection", Built Environment Project and Asset Management,
https://doi.org/10.1108/BEPAM-01-2018-0018
VAARA, E.; WHITTINGTON, R. Strategy-as-practice: taking social practices
seriously. The Academy of Management Annals. v. 6, n. 1, p. 285-336, 2012. |
